While ITIL V3 advanced process-oriented delivery of IT services and strengthened the relationship between IT services and business value, there were still many criticisms of ITIL V3: ITIL 4 represents a much-needed update to the ITIL framework. In 2013, AXELOS, a joint venture set up by the UK Government and Capita, was established to manage manage ITIL and other Office of Government Commerce (OGC) best practice properties.Īside from some minor updates in the ITIL 2011 release, the ITIL V3 standard remained the industry-leading framework for IT service management (ITSM) until the release of ITIL 4 in February 2019. This framework had a strong emphasis on IT roles and responsibilities, as well as clearly defined processes and sub-processes for managing IT services from their initial strategic inception through to continual improvement and service termination. ![]() The ITIL framework leaped forward in 2007, with the newly released ITIL V3 (also called ITIL 2007 edition) organized around the five stages of the IT service lifecycle. ITIL Version 2 came out in the year 2000 and included a reorganization and refinement of the ITIL framework into eight publications. The first version of ITIL was published in 30 separate volumes and released over a 12-year period beginning in 1989. What led to this latest update? To understand, let's first examine the history of this framework.
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